• Patients in Deluxe Suites, Deluxe, Private & Semi – Private rooms are permitted to have one attendant with a pass. The pass is provided at the time of admission. ‘SECURITY’ will check all entry points and at random to control unauthorized persons from loitering in the hospital. Attendants are not permitted in the General Wards.
• If a patient is transferred to the Intensive Care Unit, the room/bed occupied has to be vacated and cannot be occupied by Attendants.
• Attendants of patients in CCU, ICU, ICCU can remain in the respective lounges till 9.00 pm only.
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Discharge of the patient will be authorised as per the doctor’s opinion. In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to sign a ‘Discharge Against Medical Advice’ declaration and the hospital will not be held responsible for any change in the patient’s condition, thereafter. Discharges are processed round the clock in the hospital. Your Summary Report/Discharge Card will be given to you by the floor staff at the time of discharge.

The following procedure is adopted for Admission.

1. On receipt of Pre-Authorization approval from the concerned Insurance Company than only admissions for hospitalisation/surgical procedures will be made only after.

2. Pre-Authorization form for all Mediclaim policy holders shall be issued from Admission Counter to the patients requiring admissions.

3. Admission Counter will validate the identity of the patient prior to giving a request form of the concerned Insurance Company

4. Filled in forms shall be submitted to Insurance Cell at Reception counter along with photo ID for processing with the concerned Insurance company.

5. During the off duty hours of Insurance Cell, the filled in form shall be submitted at Billing for processing.

The Nursing staff comprises of trained nurses and nursing supervisors with experience in critical care and are imbued with a sense of caring for the patient and the family. A charge is levied for the nursing service which depends on the category of ward/room occupied by the patient

Shree Narayana Hospital has various categories of rooms, ranging from the Economic ward to the Deluxe suites. Place your request during IPD process which shall guide you at the admission desk/help desk. All efforts has been taken during designing the room to make the room of your preference. In case of non-availability of requested category, an alternate room will be allotted and you will be shifted to the room of your choice as and when it becomes available. The hospital shall not be liable for any loss of money or valuables. Please do not bring valuable thing like cash, ornament or other devices into the hospital.

The bed charges shall be calculated from 12 noon to 12 noon irrespective of the time of admission.

Upgrade/downgrade of the class of bed affects your billing.

When you move up to a higher class, the billing from day one will be as per the higher class.

When you move down to a lower class, the billing from the day of transfer will be as per the lower class. Change in bed class after admission is done strictly as per bed availability. The patient may be transferred to a government/municipal hospital for non-payment or any other administrative reason.

Interim bill statements will be made available to you on a daily basis. We would appreciate it if the amount accrued to your account is settled within 24 hours

Only the billing department processes inpatient payments.